Privacy Policy
This Privacy Policy explains how utechsolutions.co (“we”, “us”, “our”), operating the website utechsolutions.co, collects, uses, and protects information from visitors and customers who contact us about our signage, billboard, and LED/LCD display advertising services.
By using our website or contacting us through phone, WhatsApp, email, or any contact form, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you interact with our website or contact us as a potential customer:
- Contact Information: name, phone number, email address, company name, and city/location
- Inquiry Details: information you provide about your advertising requirements (e.g., board size, location, budget, static or digital display preference)
- Call Data: if you contact us by phone or through our AI call handling system, we may record or transcribe call details for lead follow-up and service quality purposes
- Website Usage Data: pages visited, browser type, device type, and IP address, collected automatically through cookies or analytics tools
- Communication Records: messages sent via WhatsApp, contact forms, email, or live chat
2. How We Use Your Information
We use the information collected to:
- Respond to your inquiries and provide quotations for signage/billboard/LED-LCD advertising services
- Follow up on leads generated through phone calls, forms, or our website
- Schedule site visits, installations, or consultations
- Improve our website, services, and customer support
- Send you updates, offers, or service-related communication (only where you have not opted out)
- Comply with legal or regulatory obligations
We do not sell your personal information to third parties.
3. Cookies and Tracking
Our website may use cookies and similar tracking technologies to:
- Understand how visitors use our site
- Improve website performance and user experience
- Support advertising and analytics tools (e.g., Google Analytics, Meta/Facebook Pixel)
You can disable cookies through your browser settings, though this may affect some website functionality.
4. Sharing of Information
We may share your information with:
- Service providers who help us operate our business (e.g., CRM software, call handling/AI voice agent providers, hosting providers, WhatsApp Business API providers)
- Installation or delivery partners, where necessary to fulfill your order
- Legal authorities, if required by law or to protect our legal rights
All third parties are expected to handle your data securely and only for the purposes we authorize.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or phone networks is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your contact and inquiry information for as long as necessary to respond to your request, manage our business relationship with you, or comply with legal obligations. You may request deletion of your data at any time (see Section 7).
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data, where legally permissible
- Opt out of marketing communications at any time
To exercise any of these rights, contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., social media pages). We are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
Our services are intended for business and adult customers. We do not knowingly collect personal information from children under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
This document is a general template and should be reviewed by a legal professional to ensure compliance with applicable laws (e.g., Pakistan’s data protection regulations, or any other jurisdiction your business operates in) before publishing on your website.